Story of Change

Community monitoring thorough citizen’s portal Jan Darpan- A citizen’s monitoring portal

The citizens’ portal has demonstrated utility for the citizens to register their cases of denial of various entitlements. Moreover, the youth and field workers have found the portal useful to discuss and negotiate with the concerned officials sharing data with them through on-line portal. The resolution time is getting reduced and bulk of the problem cases are being identified for corrective actions. With the support of UNICEF, Government officials are being convinced to integrate the Jan Darpan portal in their grievance redressal system